Your broadband will start working on your activation day. It can take until midnight for you to be connected.
Find out when your activation day is:
- Get your order number from your order confirmation email, or your router packing when it arrives
- Track your order through our order tracker
If you can’t find your confirmation email, but you’ve registered for a My Vodafone account – you can find your order status in recent orders
What if I’m still not connected?
If you’ve had your activation day and you’re still not connected, please chat to TOBi – make sure you have your account number ready.
If you’re a Vodafone Pro customer, please call our WiFi Xperts team on 03333 040191 (standard charges apply).
