Need some help?

When will my engineer visit?

You can check the date in our order tracker

We also send you an email with your Vodafone Home Broadband activation date and engineer visit. If you can't find it, remember to check your spam and trash folders.

If you can't find these details, please chat to us online

COVID-19 and broadband installation

To keep both you and our engineers safe, we’re cooperating with NHS contact tracing. This means that if one of our engineers tests positive for COVID-19, we may need to pass your contact details on to the NHS contact tracing service.

We respect your privacy and security, so we’ll only share details about you that the NHS requests. If you do not want your contact details to be passed on to the NHS, please chat to us.

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