The Ultimate Broadband Guarantee is our promise to always provide the broadband speeds guaranteed by your package. If you get lower speeds than we guaranteed, you might be due a 15% monthly discount on your bill.
The discount doesn't apply to phone line rental or call charges. Any credit will apply to your next bill and will last until your sync speed increases, or you change the package that you're on.
Who can get it
To get the Ultimate Broadband Guarantee discount, you need to:
- Be on a Superfast plan purchased after 1 March 2018
- Have your sync speed measured as lower than the guaranteed speeds in the Vodafone Broadband app
- Have a line that's been active for at least 10 days
Guaranteed sync speeds are:
- Superfast 1 - 25Mbps
- Superfast 2 - 55Mbps
Check your broadband speed
To test your sync speed:
- Download the Vodafone Broadband app
- On the Dashboard tap the Sync speed tile
- If you're eligible to claim the discount, you'll see a redemption button just under your sync speed
- Tap this button and we'll apply your discount