How is Vodafone Broadband installed?

How your broadband is installed differs depending on where you live and the broadband speed you've been offered. First check the maximum speed we can offer you

I have been offered speeds of up to 63Mbps  

If you need a new phone line

  • On the day, the engineer will discuss your options with you and find the best place to install the new phone socket in your home
  • The installation may take a few hours - once completed, plug in your phone and router, and follow the instructions that come with the router

If you don’t need a new phone line

  • Follow the instructions that come with the router – make sure you connect it before 8am on the day of activation
  • Leave the router turned on until the internet is connected – it should be up and running by midnight on the same day
  • We'll keep you updated by phone, text or email and will let you know if your activation date changes 

I have been offered speeds of up to 100Mbps or more  

On the day of installation, our engineers will run a small cable from your closest street cabinet directly to your home using one of the methods below.

There are two types of installation:

  • Overhead: The fibre wire running from the exchange to your home will use a telephone pole. Please note that for safety reasons, our engineer may have to drill a small hole in your property to secure a ladder. This will be filled after the engineers has finished. 
  • Underground: The fibre wire running from the exchange to your home will run from the street into your home. On occasion, we might need to create a route. We’ll always consult with you before we do this. 

Both installations can take up to four hours. Our engineers will test your service to make sure you’re up and running.

If you already have an existing ONT and are setting up Vodafone broadband without an engineer, you’ll need to follow the instructions on the box your router came in.

Important information for your fibre installation
  • If your property has a shared driveway or is a listed building, you'll need to sign a Wayleave Agreement to confirm you have appropriate permission for the installation.
  • Fibre installation will involve drilling a small hole in your property for the new fibre optic cable to enter the property. A new connection box will be fitted to the outside wall. Inside, we'll need to place your Openreach modem next to two power sockets.
  • The old copper telephone line may be removed by Openreach when the new fibre optic cable is installed.
  • Any devices connected to existing phone lines, such as care alarms, may not be compatible with the fibre service. Please check with your device manufacturer.
  • Your new phoneline requires power at the property. If there's a power cut, your landline services will be impacted, including calls to emergency services, until power is restored.
Important information for all broadband installations
  • Someone over the age of 18 will need to be at your property for any installations.
  • If you live in a rented property, make sure to check if you need permission from your landlord for the installation itself or any related work, like drilling holes.
COVID-19 and broadband installation

To keep both you and our engineers safe, we’re cooperating with NHS contact tracing. This means that if one of our engineers tests positive for COVID-19, we may need to pass your contact details on to the NHS contact tracing service. 

We respect your privacy and security, so we’ll only share details about you that the NHS requests. If you do not want your contact details to be passed on to the NHS, please chat to us.