How do I reset the password on my router?

The only way to reset your router password is to perform a factory reset. Follow these steps:

  1. With your router plugged in, look for the pinhole at the back of the hub (either above or next to the power button)
  2. Insert a pin and push until you hear a click, then continue to hold for 15 seconds
  3. This will restore your router to its factory settings

Please note - performing a factory reset will reset your router back to its default settings. If you have set up features such as guest Wi-Fi, and any other configuration, will be reset. It also takes several minutes for the router to restore itself.