How do I find my router model and serial number?

The model and serial number is on the back or bottom of your router: 

  • Your serial number begins with SN or CP
  • Your model number begins with THG, or HHG or DGM

Ultra Hub

Picture of an Ultra Hub showing the location of the router model and serial number.

WiFi Hub

Picture of a WiFi Hub showing the location of the router model and serial number.

Set-up & getting started

How do I set up Super WiFi Boosters?
How is Vodafone broadband installed?
When will my broadband be activated?
How do I factory reset my Vodafone router?
Can I use my own router with Vodafone broadband?
How do I set up my home phone?
What do the lights mean on my router?
How do I set up my broadband router?
How do I reset the password on my router?
Can I change my activation or engineer visit date?
When will my engineer visit to install my broadband?
How do I find my router model and serial number?
How do I set up conference calling?
My broadband engineer hasn’t turned up