My internet is slow

Please choose which kind of connection is slow.

Mobile data connection (including Dongles or Mobile WiFi)  

The speed and strength of your mobile data connection can change depending on where you are. For example, you're likely to have a slower connection in a busy public space than you would when you're at home.

If your data connection is consistently slow, you can try to:

Remember, if you're on an Unlimited or Unlimited Lite plan, you have a maximum download speed:

  • Unlimited Lite - 2Mbps
  • Unlimited - 10Mbps

If you're still having trouble with a slow data connection, chat to us online.

Home Broadband connection  

If you're experiencing issues with your broadband, or can't get a connection, please see our broadband support tool