My internet is slow

Please choose which connection is slow.

Mobile data – including dongles and mobile WiFi  

The speed and strength of your mobile data signal can change depending where you are. For example, if you’re in a busy public space, you’ll probably have a slower connection than when you’re at home. 

If your data connection is often slow, you can:

Remember, some of our plans have a maximum download speed:

  • Unlimited Lite – 2Mbps
  • Unlimited – 10Mbps

If you’re still having trouble with slow data, chat to us online.


If you’re having trouble getting online, get help with your broadband