My dongle can't connect to the internet

The most common cause of a faulty Mobile WiFi device or data dongle is when your Access Point Name (APN) doesn't match with your SIM settings.

Your APN settings depend on whether you're a Pay monthly or Pay as you go customer:

Pay monthly

  • APN - wap.vodafone.co.uk
  • Username and password - wap

Pay as you go

  • APN - pp.vodafone.co.uk
  • Username and password - wap

Find out how to change the APN on your device 

If you've checked your APN settings and everything is correct, check the coverage in your area 

If you're in an area with good 3G or 4G coverage but still can't get online, please chat to one of our team.