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    • My router is plugged in, but I can’t get online

    We’re sorry you’re having issues – we know you just want to get online as soon as possible.

    Check you’re all set to connect with our handy video (not applicable to Gigafast broadband). Give it a minute after you make any changes to see if you can get online. 

    If you’re set up correctly, but still having problems, head over to our Broadband Support tool for a little more help.

    And if you’re still having problems, please open a chat with us. 

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