Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • My broadband is slow or keeps cutting out

    We’re sorry you’re having trouble with your internet – we know how frustrating it can be.

    Check you’re all set to connect with our handy video (not applicable to Gigafast broadband).

    Then head over to our Broadband Support hub for some potential fixes.

    I’ve recently moved home

    Once you’re all set up at your new home, it can take a few days for your new internet connection to settle into a steady rhythm. This is our system updating with your new line and figuring out the best speed. Please don’t reset your router during this time.

    If you’re still having problems after this point, head over to our Broadband Support hub for help figuring out what’s wrong. 

    Need a little extra help? 

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.