Contact centres and Retail stores
We apologise but due to the Coronavirus situation, we've had to close some of our contact centres and we're closing our stores for now, so we'll have fewer customer service advisors available than normal to help with your query.
Unfortunately, your wait time is likely to be significantly longer than normal and we may not be able to answer your question today. We recommend that you look in our Frequently Asked Questions first.
Find out more about how we're keeping Britain connected during the Coronavirus (Covid-19) outbreak
Due to high demand and a stock shortage with Apple, we're sorry to let you know that if you've recently placed an order for Superfast Extra, there's going to be a delay getting your Apple TV 4K to you.
Your Broadband installation will still take place as normal and we'll get your Apple TV 4K to you as soon as we can - we'll be in touch again soon with further updates.
We know this is disappointing news to hear, and we're working hard to secure more stock from Apple.