Need some help?

How do I download Cellular Profile on my Apple Watch?

If you’ve already subscribed to Vodafone OneNumber and are experiencing problems downloading your Vodafone Cellular profile – or you’re getting Error 2001 – you can resolve this by doing the following:

  • Log into My Vodafone, go to Account settings, then SIM swap
  • Choose your Apple Watch from the drop down list
  • Enter your existing EID
  • Submit

This will force your EID and OneNumber to resync.

You’ll receive an email letting you know when the SIM swap has completed, at this point you should see your Vodafone profile has been successfully installed on your Apple Watch.


Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator


Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.