Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • My device has been lost or stolen – what should I do?

    Let us know as soon as possible 

    The sooner you tell us your device was lost or stolen, the sooner we can block your SIM and your device’s IMEI (or serial) number. This stops anybody else using it and racking up call charges – what we call ‘unauthorised use.’

    The quickest way to report your device as lost or stolen is to fill out our lost or stolen form

    Can’t use the form? Start a chat with us, or give us a call.

    Lock and wipe your device 

    As well as changing passwords on any email, banking or social media accounts, you should protect your data by locking or wiping your device. Here’s how it works for Apple and Android:

    Apple

    If you’ve activated Find my iPhone, you can switch Lost Mode on. This lets you wipe your device remotely and suspend Apple Pay. If you don’t have Find my iPhone activated, change your Apple ID password.

    Android

    If you’ve downloaded Google Find my Device, you’ll be able to lock and erase your device, as well as write a custom message and contact number on the screen.

    Can’t lock or wipe your device? Don’t worry. Just make sure you contact us as soon as you can.

    Report theft to the police 

    The police will give you a unique crime reference number. You’ll need this to claim on your insurance. 

    If you have Vodafone Insurance 

    Call our team as soon as you can to open a claim: 

    • From the UK: 0333 304 3346
    • From abroad: +44 7836 191 191

    Standard call charges apply. 

    If you have insurance with a different provider, get in touch with them. 

    Unblock your number 

    When you let us know your device has been lost or stolen, we’ll block your number. We do this to stop any unauthorised use on your account.

    If you have a replacement device, SIM or both, there are two things you’ll need to do to start using your account again:

    1. Activate your replacement SIM
    2. Unblock your number

    When you’ve completed these two steps, you’ll be able to use data, call and text as normal.

    I’ve managed to get my stolen device back

    If this is you, there’s another step you need to take – remove your device from our redlist

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator

    Community

    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.