Need some help?

My device is blacklisted, how do I get it working again?

When you let us know your device has been stolen, we’ll block your number – and we’ll also add the device to a blacklist. We do this to stop any unauthorised use of your device.  

I’ve managed to get my stolen device back

If this is you, start a chat with us so we can take your device off our blacklist. 

If you’ve already made an insurance claim, unfortunately we won’t be able to take your device off our blacklist. 

How to unblock your number  

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