Need some help?

Why can't I use the My Vodafone app?

If you're a Pay Monthly or Pay as you go customer, it may be because the app is currently undergoing maintenance. Please close the app and try again later.

If you've forgotten your login details, we can send you a new username or password – chat to us online.

If you're abroad and can't use the My Vodafone app, it might be because you have data roaming switched off. Find out how to switch data on

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator


Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.