Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • There's a problem with my Network Unlock Code (NUC)

    Make sure you typed the code in exactly as it appears in the email we sent you. Your NUC is case sensitive so you must use capital letters in the right place.

    The NUC only works for the device you gave us the details of. If you want to unlock a different device, you need to complete a new form to get another NUC

    Find out more about how to use your NUC

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.