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  • Where do I find my PUK code?

    You need a Phone Unlock Code (PUK) to unlock your phone if you've entered your SIM PIN wrong three times.

    You can can get a PUK code by chatting to us online. Tap the button below to get started. Once you've got your PUK, follow the on-screen instructions to unlock your phone.

    If the wrong PUK is entered 10 times in a row, your SIM will be blocked permanently

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