Need some help?

How do I get a Network Unlock Code (NUC)?

Fill in our Network Unlock Code online form

You don't need to be the account holder to get a NUC.

Not a Vodafone customer?

If you didn't buy the device directly from us, you need to prove it belongs to you before you can get a NUC. This is to protect against fraud.

The best way to confirm this is by using a Pay as you go SIM in the device for 30 days. Get a free Pay as you go SIM online or from your nearest Vodafone store

If a friend or family member gave you the phone, the easiest thing is for them to unlock it for you. It doesn't matter if they've already upgraded or left Vodafone. 

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator


Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.