Need some help?

What SIM can I use for a SIM swap?

A SIM swap is only possible onto a replacement SIM, ordered directly from us specifically for a SIM swap.

You can’t swap onto a Pay as you go SIM bought either from us, or a third party such as Tesco or Argos, because these already have a mobile number assigned to them. 

Find out how to get your replacement SIM (if you’re a large business customer, please speak to your account manager).

Self-service by