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What is a SIM swap?

It’s when you move your number to a replacement SIM because your old SIM is lost, stolen or damaged, or if you have a new device that needs a different-sized SIM to your old one. SIM swap is available for Pay monthly, Pay as you go and small business customers.

Our Vodafone Tech Team talk you through how to swap your SIM on our YouTube channel.

For more information, visit our SIM swap page. Please note, the online SIM swap process can’t be used for any of the following:

  • If you’re having network issues – see our network status checker for any known issues or contact us on 191 (free from any Vodafone mobile), 03333 040 191 from other UK landlines or mobiles (standard call charges apply), or by using Live Chat
  • If you’re joining us from another network – you’ll need to get a PAC from your old provider and then fill in our Keep my number form
  • If you’re a large business or corporate customer – if you’ve got access to Vodafone Corporate Online (VCO), just log in as usual to swap your SIM. Otherwise, you’ll need to contact your account manager
  • If you’re a Pay as you go customer and your device can’t receive text messages – you’ll need to contact us to go through the best course of action
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