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How do I activate and set up my new SIM?

Choose the scenario that’s right for you, and we’ll get you up and running in no time.

I’ve just joined Vodafone on a new contract

  1. Pop your SIM into your device and switch it on – see our device guides for instructions if you need help
  2. Wait for your phone to display a signal and the Vodafone symbol – this can take up to 24 hours but it’s usually much quicker

Please note: if you’re a SIM only customer joining us from another network, you may need to request a Network Unlock Code (NUC) from your old provider to unlock your device before you can use it with us.


I’ve just joined Vodafone on Pay as you go

  1. Pop your SIM into your device and switch it on – see our device guides for instructions if you need help
  2. Wait for your phone to display a signal and the Vodafone symbol – this can take up to 24 hours but it’s usually much quicker

Please note: you’ll also need to top up your phone and make a chargeable call.


I’ve just upgraded and received a new SIM

If your old SIM fits your new device, then you can carry on using it and discard the new SIM we’ve sent you.

If it doesn’t fit, complete the following steps to get your new SIM activated:

  1. Activate your new SIM using our online SIM swap tool
  2. Pop your new SIM into your device and switch it on – see our device guides for instructions if you need help
  3. Wait for your phone to display a signal and the Vodafone symbol – this can take up to 24 hours but it’s usually much quicker

Please note: you can keep using your old SIM and device until you’re unable to make calls, send texts or use data on it − at that point, you’ll know that the activation of your new SIM is complete.

You can also watch our video on how to swap your SIM card


I’ve just received a replacement SIM as mine was lost or stolen

  1. Activate your new SIM using our online SIM swap tool
  2. Pop your new SIM into your device and switch it on – see our device guides for instructions if you need help
  3. Wait for your phone to display a signal and the Vodafone symbol – this can take up to 24 hours but it’s usually much quicker
  4. Remove any bars that may be protecting your account by using our self-serve tool, or get in touch using one of the options at the end of this page.

You can also watch our video on how to swap your SIM card


I’ve replaced my SIM as mine was damaged or the wrong size for my device

  1. Activate your new SIM using our online SIM swap tool
  2. Pop your new SIM into your device and switch it on – see our device guides for instructions if you need help
  3. Wait for your phone to display a signal and the Vodafone symbol – this can take up to 24 hours but it’s usually much quicker

Watch our video on how to snap out the SIM size you require  

You can also watch our video on how to swap your SIM card

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