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What type of SIM can be used to do a SIM swap?

  • A SIM swap is only possible onto a replacement blank SIM. These are SIM cards issued as a replacement for an existing number because you’re moving to a device that takes a different size SIM, or because your existing SIM is lost, stolen or damaged
  • A SIM bought as a new connection is already active with an allocated number. It’s not possible to swap onto a pre-activated SIM bought as part of a new connection, whether it’s from us, or a third party, such as Tesco or Argos. If you need to order a replacement blank SIM for a SIM swap for an existing line, get in touch
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