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How long does a SIM swap take?

A SIM swap can take up to 24 hours to complete in busy periods – but it’s usually much quicker. If it’s been more than 24 hours, follow the advice given in our FAQ on activating your new SIM or contact us using the options at the end of this section.

If you’ve just upgraded, you may not need to use the SIM that was sent to you. Find out more in our FAQ on new SIM cards.

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