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My iPhone is showing the wrong number when I use iMessage or FaceTime

After you've transferred your number to us, you may need to update a few settings on your iPhone to make sure that it's all set up for the number you want to use.

Update your phone number

  1. Go to Settings > Phone > My Number
  2. Enter your chosen number, using +44 instead of the first 0
  3. Tap Save

Reset iMessage settings

  1. Go to Settings > Messages
  2. Toggle iMessage OFF and then back to ON
  3. Once iMessage has been activated, scroll down and choose Send & Receive to check if the right mobile number is ticked

Reset FaceTime settings

  1. Go to Settings > FaceTime
  2. Toggle iMessage OFF and then back to ON
    Once FaceTime has been activated, scroll down and check if your mobile number is ticked under the heading ‘You can be reached by FaceTime at’. 
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