Need some help?

Can I keep my existing mobile number? What do I need to do?

Yes, you can. Please follow the instructions in the following sections.

Joining Vodafone

1. Request a Porting Authorisation Code (PAC) from your current provider. Don’t worry, this is free of charge.

O2 0344 809 0202 or 4445
giffgaff Log in to request a PAC
EE 150 or 07953 966 250
Three 333 or 0333 300 3333
Virgin Mobile 789 or 0845 6000 789

2. Once received, complete our Keep My Number form

Please note: your PAC is only valid for 30 days, so you’ll need to give it to us within this time to port your number over.

If you’re a Pay as you go customer, please ensure you use all your credit with your current network as you can’t transfer it to Vodafone.

If you want to use your existing Pay as you go phone on our network, you’ll need to make sure your device is unlocked – you can request a Network Unlock Code (NUC) from your old provider.

Leaving Vodafone

If you’re joining another network, you’ll need to contact us to obtain a PAC code to give to your new provider – use the options at the end of this FAQ to do so.

Switching between a Pay as you go and a Pay monthly plan?

Please check this FAQ for detailed instructions.

Business customer?
You can bring up to 25 mobile numbers to our network. Please contact your account manager or Prime Contact for more information.


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