Need some help?

What happens on the day my number moves from Pay as you go to Pay monthly?

Keep using your Pay as you go phone and SIM until they stop working. Turn your phone off, swap the SIM for your Pay monthly one and turn the phone on again. You will now have full service on your Pay monthly phone and no service on Pay as you go.

If you’re not up and running by 8pm, try switching your Pay monthly phone off and on again. If you’re still not up and running by the next day, chat to us online. 

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