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What’s the process for getting my broadband installed?

First, we’ll send your Vodafone broadband router to your home, and confirm the date when the service will be activated. In most instances you won’t need an engineer to visit your home. However, if you do – for example, if a new phone line needs to be installed – we’ll book a date and time that’s convenient for you.

If you do need a new phone line installed, the engineer will discuss your options with you, agree the best place to fit it and then place the new phone socket in your home. 

The best place to install a new phone line is usually close to your internet devices. The installation may take several hours but once complete, you just need to plug in your phone and router. Follow the instructions in the simple setup guide that came with your router, and you’re good to go.

If you don’t need a new phone line, just connect your router to the phone socket on the day of installation before 8am, following the simple setup guide. Then leave the router on continuously until you have internet connectivity – it should be up and running by midnight the same day.

Throughout this process we’ll keep you updated by phone, text or email and will contact you if anything changes with your activation date.

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