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What happens if the Vodafone Broadband equipment we delivered is faulty?

We’ll help you sort out any faulty equipment, as long as:

  • you bought it from us
  • you bought it within a reasonable timescale
  •  it has a genuine fault

If the fault is covered by a manufacturer‘s warranty, fixing it will be free.

If your equipment is faulty, please get in touch with us on 08080 034 515. Calls are free from landlines and Vodafone mobiles, and charged at your operator’s standard rate from other mobiles. We’ll provide you with a replacement Vodafone Broadband router and a returns bag to send the faulty equipment back to us.

Please note that your replacement Vodafone Broadband router may be a refurbished model. If you don’t return the faulty equipment to us, you may be charged for it.

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