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What happens if the Vodafone Broadband equipment we delivered is faulty?

If your equipment is faulty please chat to us online at the end of this section to arrange the return and replacement of your faulty item.

We’ll help you sort out any faulty equipment, as long as:

  • You bought it from us
  • You bought it within the last 30 days
  • It has a genuine fault

If the fault is covered by a manufacturer’s warranty, fixing it will be free.

Please note: your replacement Vodafone Broadband router may be a refurbished model. If you don’t return the faulty equipment to us, you may be charged for it.

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