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What will I have to pay for if I cancel my Vodafone Broadband order?

If you cancel your order before the end of the 30-day return period but we’ve already started to provide your Vodafone Broadband services, you’ll need to pay for:

  • Your line rental
  • Any extras you’ve bought
  • Any services you’ve used that aren’t covered by the line rental (such as international calls or premium rate calls)

Please note that these charges cover the period up to the date you told us about your cancellation.

You’ll also need to pay for any activation, installation, connection or other service and maintenance fees you agreed to when setting up your Vodafone Broadband services. These charges will have been outlined to you in the guide that came with your service confirmation letter.

We’ll credit you with any line rental charges (including home phone features and extras), that you may have incurred from the date you told us you wanted to cancel to the date we received your Vodafone Broadband router from you.

However, we’ll only refund the standard postage costs (if these apply) that you paid for delivery of the products

Returning your Vodafone router

You‘ll need to return your router in good condition, subject to fair wear and tear. If you return it with missing parts, damaged or in poor condition, we may charge you a reasonable fee or reduce the amount of your refund.

It’s your responsibility to ensure that you don’t use your Vodafone Broadband services after you’ve told us you want to cancel them. If you continue to use them after this time, you may still be charged.

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