Need some help?

How do I collect my order from a store?

If you’ve selected collect in store, please wait for confirmation email that your order is ready to collect.

Some things you need to know:

• Your confirmation will contain the store address and opening hours

• Make sure you pick up your order within seven days

• It’ll take us around 30 minutes to set up your new phone

• You’ll need to bring a valid ID that’s registered to your account address

Only the account owner or a person over the age of 18 who already has administrator access to the account can collect an order from the store.

You can also ‘click and collect’ for mobile phones. You can check whether your nearest or preferred store has your product in stock when you order online and we’ll let you know when it’s ready to collect. 

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