Devices and accessories valued over £60 and Vodafone Broadband routers are delivered by DPD. Once your order’s been despatched, DPD will notify you of your delivery date and set up a one-hour slot. You’ll receive confirmation of the date the day before delivery and your one-hour slot on the morning of delivery, before 11am.
If your order’s placed with us before 10pm and the item is in stock, your order will arrive the next working day, providing it’s being delivered to a standard UK postcode. .
All deliveries sent using DPD will require a signature. If the date or time allocated isn’t convenient, you can track and change your delivery on DPD website using the notifications you’ll receive from DPD, or by entering your consignment number and postcode.
Please note: your delivery will be delayed by bank holidays, and may be affected by adverse weather conditions. Also, we can’t offer next-day delivery to selected Highlands and Islands postcodes. Find out more about buying online
Online orders valued at under £60 and SIM only orders are sent by Royal Mail First Class post. These will arrive within 2-3 days (excluding Sundays and bank holidays).
Please note: we don’t use a Royal Mail tracked service so you can’t track these orders once they’ve left our warehouse. You don’t need to sign for goods being delivered by Royal Mail. If you aren’t home and they won’t fit through the letterbox, Royal Mail will leave instructions on how you can rearrange delivery.