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When will I get my order if I want to have it delivered?

We use either Royal Mail or DPD for deliveries, and your delivery notification will confirm which service is being used.

Royal Mail

Delivery timescales
Royal Mail deliveries are carried out by first class post, and take 2 to 3 days to arrive, excluding Sundays.

Bank holidays will add an extra 24 hours to delivery timescales. Two bank holidays together (for example Christmas Day and Boxing Day) add two extra days.

DPD Delivery

How long will it take?

  • In-store orders – if you order in-store, you’ll be charged £4.94 to have your order delivered. If the device is in stock, and you order before 10pm, it’ll be delivered the next working day. If next-day delivery isn’t available for your address, you’ll be notified in-store and advised of a delivery date – usually within two-three working days
    Note: if you order after 10pm on a Friday, or any time over the weekend, your order will arrive on the following Tuesday. Bank holidays add an extra day to next-day delivery. Two bank holidays together (for example Christmas Day and Boxing Day) add two extra days
  • Online orders – free delivery is available on all online orders. If your device is in stock and you order before 10pm, it’ll be delivered the next working day. If next-day delivery isn’t available for your address, you’ll be notified in-store and advised of a delivery date – usually within two-three working days. If you need a named-day delivery, choose the Premium delivery option
    Note: if you order after 10pm on a Friday, or any time over the weekend, your order will arrive on the following Tuesday. Bank holidays add an extra day to next-day delivery. Two bank holidays together (for example Christmas Day and Boxing Day) add two extra days
  • Premium deliveries – in-store orders
    For a varying charge, you can choose to have your in-store order delivered to your home within a specified time slot:
    • Any weekday from 8am to 10.30am        £11.95
    • Any weekday from 8am to 12 noon         £6.30
    • Any weekday from 12 noon to 6pm         £6.30
    • Saturdays from 8am to 6pm                    £9.95
      Note: orders for premium weekday delivery must be placed before 10pm to be delivered the next working day. This includes online orders. This means that orders placed after 10pm on Friday will be delivered on Tuesday within the premium timeslot selected. For Saturday deliveries, the order must be placed before 2.20pm on Friday (2.20pm on Thursday if the Friday is a bank holiday)

Premium deliveries – online orders

You can choose to have your online order delivered within a specified time slot for £3.99:

  • Any weekday from 8am to 12 noon          
  • Any weekday from 12 noon to 6pm
  • Saturday deliveries aren’t currently available for online orders
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