To cancel within the first 14 days of your contract, simply follow our returns process
Please note: You may lose offers or discounts that have been applied to other services you’ve decided to keep.
In addition, you’ll need to pay for:
- Any line rental (including extras and/or add-on services) on a pro-rata basis
- Any use of services not covered by line rental (international calls, roaming, premium rate calls, for example), for the period up to the date the service is disconnected
- You’ll also need to pay for any one-off up-front costs for activation or installation
Equipment must be returned in as-new condition, and refunds may be reduced if returns are incomplete or damaged.
For full details, please see our terms and conditions