Need some help?

How do I return something I bought from Vodafone?

We recommend you return devices or accessories in a Vodafone store. Alternatively, you can give us a call to arrange a return by post but this option carries an £8.50 admin fee.

Our Returns page has all the information you’ll need including details about our Returns policy and refunds.

Please note: we usually require proof of purchase for returns, and we recommend you note down the IMEI number of your device (by dialling *#06#) and check if your contact details in My Vodafone are correct.

If you bought a phone or SIM from another retailer (such as Carphone Warehouse) you’ll need to speak to them about returning it.

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