If you bring your device into one of our stores, you can use its trade in value to pay for a new device or accessories straight away.
If you send the phone to us, we’ll start by checking that it’s in the condition you’ve described. If there’s a problem, we’ll be in touch within one working day. Check What condition does my device need to be in to be eligible for the trade in discount? for more details.
If you’ve opted for cash, we’ll pay you by bank transfer (BACS) within 24 hours of having received and checked your device. To apply credit to your bill might take up to 60 days but will typically appear on your next bill.