We'll start working on your request as soon as you submit the form, or the next working day if you submitted it on a weekend or bank holiday.
Find the date you completed the form by checking when you received your confirmation email.
We aim to move your number within two working days (Monday to Friday) as long as we receive your form before 4pm.
Move from a Pay monthly plan to Pay as you go
We'll move your number 30 days after you've submitted the form. This will be 30 days after the date you received your confirmation email.
Move from Pay as you go to a Pay monthly plan
We aim to move your number the next working day (Monday to Friday), as long as we receive your request by 4pm.