I need a PAC or STAC

Are you joining or leaving us?

I'm joining Vodafone 

I'm leaving Vodafone 


If you’re joining us, you’ll need to get your PAC or STAC from the mobile provider you’re leaving. 

Once you’ve got your PAC or STAC you can use the Keep my number hub to get up and running.

If you’re leaving us, we’ll give you a PAC or STAC – give this to your new provider.

How to: Request a PAC or STAC

Before you go

We’re sorry to see you go – is there anything we can do to change your mind? If you think there might be, start a chat with us.

I left Vodafone, but forgot to get a PAC to keep my number

If it’s been under 30 days since you left, we can still give you the PAC. If you had:

  • One number on your account – chat to us online
  • Multiple numbers on your account – chat to us online or give us a call on 0333 3040 191

If it’s been over 30 days since you left, unfortunately we can’t give you a PAC to keep your number.   

Remember: Once you’ve given your PAC to your new network provider, it can take until 11:59pm the same day to transfer over. You may also experience a loss of service on that day.    

What if I have a business account?

How to: Cancel your business account