Before you go
We’re sorry you’re looking to cancel. Maybe there’s something we can do to change your mind? If you think there might be, start a chat with us.
Everything you need to know about cancelling your Pay monthly account – for example, how your bills will be affected or how to keep your number when you move providers – is on our cancel your account page.
Cancelling on behalf of someone else?
We know that certain circumstances might mean you need to cancel someone's account for them. We have dedicated teams who can help - see our Life Events page for details of how to get in touch.