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  • Why can't I connect to the internet - Dongles

    The most common cause of a faulty Mobile WiFi device or data dongle is when your Access Point Name (APN) doesn't match with your SIM settings.

    Your APN settings depend on whether you're a Pay monthly or Pay as you go customer:

    Pay monthly

    • APN -
    • Username and password - wap

    Pay as you go

    • APN -
    • Username and password - wap

    Find out how to change the APN on your device in our device guides

    If you've checked your APN settings and everything is correct, make sure you're in an area with good coverage.

    If you're in an area with good 3G or 4G coverage but still can't get online, please chat to us online.

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