Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • Why can't I connect to the internet - Dongles

    The most common cause of a faulty Mobile WiFi device or data dongle is when your Access Point Name (APN) doesn't match with your SIM settings.

    Your APN settings depend on whether you're a Pay monthly or Pay as you go customer:

    Pay monthly

    • APN - wap.vodafone.co.uk
    • Username and password - wap

    Pay as you go

    • APN - pp.vodafone.co.uk
    • Username and password - wap

    Find out how to change the APN on your device in our device guides

    If you've checked your APN settings and everything is correct, make sure you're in an area with good coverage.

    If you're in an area with good 3G or 4G coverage but still can't get online, please chat to us online.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator

    Community

    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.