Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • How do I change or renew my Big Value Bundle?

    If you'd like to change the Big Value Bundle you're using, first make sure you have enough credit in your account to get the one you want. Then, just text one of these codes to 49501:

    • BVB10
    • BVB15
    • BVB20
    • BVB30

    Once you've changed to a new Big Value Bundle, you'll be charged the new amount every 30 days unless you change again or remove your bundle.

    If you buy a new Big Value Bundle before your existing bundle ends, your current allowances will be replaced with your new bundle allowances. Any remaining data, minutes and texts won't be rolled over.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator

    Community

    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.