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  • How do I manage call diverts?

    You can automatically send incoming calls to another phone number – a landline or mobile. Set it up on your phone or in your My Vodafone account > Services and extras > Call divert. You'll need your account PIN or memorable word.

    If you're on Pay as you go, you can only divert incoming calls to voicemail.

    If you've got a business account, find out about using call divert on a business phone

    Choose an option to find out how to manage it on your phone.

    Divert all calls to voicemail  

    If you're on Pay monthly or have a Pay as you go Big Value Bundle, diverting calls to voicemail will use minutes from your allowance.

    If you haven't got any minutes left or you're in a roaming zone where you can't use your plan like at home, standard call charges apply

    Set up

    Call 1212

    Turn off

    Call 1211 to return to the standard voicemail service – if you're busy, unreachable or don't answer in 15 seconds.

    Call 1210 to turn off voicemail completely.

    Divert all calls to another number  

    Set up

    Call **21* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

    You'll get a pop-up message saying call forwarding is on.

    Turn off

    Call ##21#

    You'll get a pop-up message saying call forwarding is off.

    Check status

    Call *#21#

    You'll get a pop-up message saying if call forwarding is on or off.

    Divert all missed or unanswered calls to another number  

    Set up

    Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

    You'll get a pop-up message saying call forwarding is on.

    Turn off

    Call ##61#

    You'll get a pop-up message saying call forwarding is off.

    Check status

    Call *#61#

    You'll get a pop-up message saying if call forwarding is on or off.

    Divert calls when your phone is busy  

    Set up

    Call **67* followed by the number you want to divert your calls to (replacing the first 0 with +44) then press #

    You'll get a pop-up message saying call forwarding is on.

    Turn off

    Call ##67#

    You'll get a pop-up message saying call forwarding is off.

    Check status

    Call *#67#

    You'll get a pop-up message saying if call forwarding is on or off.

    Divert calls when your phone is switched off  

    Set up

    Call **62* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

    You'll get a pop-up message saying call forwarding is on.

    Turn off

    Call ##62#

    You'll get a pop-up message saying call forwarding is off.

    Check status

    Call *#62#

    You'll get a pop-up message saying if call forwarding is on or off.

    Cancel all call diverts  

    Call ##002# to cancel all active call diverts.

    You'll get a pop-up message saying call forwarding is off.

    Change the ring time before diverting  

    Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) followed *10* and the number of seconds you want to change it to and end with #

    You'll get a pop-up message saying your change is successful.

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