You can automatically send incoming calls to another phone number – a landline or mobile.
If you're on Pay as you go, you can only divert incoming calls to voicemail.
If you've got a business account, find out about using call divert on a business phone
Choose an option to find out how to manage it on your phone.
Divert all calls to voicemail
If you're on Pay monthly or have a Pay as you go Big Value Bundle, diverting calls to voicemail will use minutes from your allowance.
If you haven't got any minutes left or you're in a roaming zone where you can't use your plan like at home, standard call charges apply
Set up
- Call 1212
Turn off
- Call 1211 to return to the standard voicemail service – if you're busy, unreachable or don't answer in 15 seconds.
- Call 1210 to turn off voicemail completely.
Divert all calls to another number
Set up
- Call **21* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #
- You'll get a pop-up message saying call forwarding is on.
Turn off
- Call ##21#
- You'll get a pop-up message saying call forwarding is off.
Check status
- Call *#21#
- You'll get a pop-up message saying if call forwarding is on or off.
Divert all missed or unanswered calls to another number
Set up
- Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #
- You'll get a pop-up message saying call forwarding is on.
Turn off
- Call ##61#
- You'll get a pop-up message saying call forwarding is off.
Check status
- Call *#61#
- You'll get a pop-up message saying if call forwarding is on or off.
Divert calls when your phone is busy
Set up
- Call **67* followed by the number you want to divert your calls to (replacing the first 0 with +44) then press #
- You'll get a pop-up message saying call forwarding is on.
Turn off
- Call ##67#
- You'll get a pop-up message saying call forwarding is off.
Check status
- Call *#67#
- You'll get a pop-up message saying if call forwarding is on or off.
Divert calls when your phone is switched off
Set up
- Call **62* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #
- You'll get a pop-up message saying call forwarding is on.
Turn off
- Call ##62#
- You'll get a pop-up message saying call forwarding is off.
Check status
- Call *#62#
- You'll get a pop-up message saying if call forwarding is on or off.
Cancel all call diverts
- Call ##002# to cancel all active call diverts.
- You'll get a pop-up message saying call forwarding is off.
Change the ring time before diverting
- Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) followed *10* and the number of seconds you want to change it to and end with #
- You'll get a pop-up message saying your change is successful.