Need some help?

Why am I seeing the wrong number when using iMessage or FaceTime?

After transferring your number to us, you may need to update some settings on your iPhone to make sure it's set up for the number you want to use.

Update your phone number:

  1. Go to Settings > Name, Phone Numbers, Email > Contactable At
  2. Choose Edit
  3. Enter your chosen number, using +44 instead of the first 0
  4. Tap Save

Reset iMessage settings:

  1. Go to Settings > Messages
  2. Toggle iMessage to OFF and then back to ON
  3. Once iMessage has been activated, scroll to Send & Receive to check if the right mobile number is ticked

Reset FaceTime settings:

  1. Go to Settings > FaceTime
  2. Toggle FaceTime to OFF and then back to ON
  3. Once FaceTime has been activated, scroll down and check if your mobile number is ticked under You can be reached by FaceTime at

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