Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • How long will my Entertainment Pack subscription last and what happens when it ends?

    Your subscription is the same length as your plan, usually up to 12 or 24 months. If you activated your Entertainment Pack partway through your plan, it will still end when your plan does.

    When your inclusive period ends, we'll text you your options. If you don't do anything, your subscription will automatically renew, and you'll be charged by your chosen entertainment provider.

    For Sky Sports Mobile TV, Spotify and YouTube Premium, you’ll see the charge on your Vodafone bill.

    For Amazon Prime and NOW TV, you'll enter into a monthly rolling contract directly with them.

    For Sky Sports Mobile TV, when your subscription comes to an end, it will switch to Charge to Bill.

    If you chose to take out a new Vodafone contract, you can choose from our Unlimited plans - some of which include entertainment.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator

    Community

    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.