Need some help?

How do I reactivate my Pay as you go number?

To keep your Pay as you go number active, you need to use it for at least one chargeable activity – like sending a text or making a call – every 180 days.

If you don't use your phone for a 90-day period, we'll send you a text to let you know that your account will expire if there's no activity within the next 90 days.

If there's still no activity after the full 180 days, your mobile number will be disconnected and will no longer work.

If you'd like to reactivate your number, simply start a chat with us below and an adviser will help you.

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