Unfortunately, you can't reactivate your Pay as your go number if it's been disconnected.
You need to order a new SIM online
You can also get a new SIM by chatting to us online or visiting your local store
How to keep your number active
To stop your Pay as you go number being disconnected, you need to use it once every 180 days.
This must be for a chargeable activity – like sending a text or making a call.
If you don't use your phone for 90 days, we'll send you a text to remind you. If there's still no activity after the full 180 days, your mobile number will be disconnected and will not work again.
