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I want to find out about Vodafone IOU

With Vodafone IOU, you can borrow up to £3 from us if you run out of credit and pay it back when you next top up.

There's a 45p service charge when you use your IOU – so once you used your £3 IOU credit, for example, we'd take a total of £3.45 credit from when you next top up.

Vodafone IOU can be used for data, minutes or texts, and can also be used in our Pay as you go Europe Zone

To opt in to Vodafone IOU, you must be 18 or over, have been a Vodafone customer for more than 7 days and topped up at least £5. Once you have paid back your IOU amount, you'll automatically be opted back out.

Opting in to IOU  

  • Text – just text IOU to 468 free from your Vodafone Pay as you go mobile
  • Phone – call us on 468 free from your Vodafone Pay as you go mobile
  • Online – once logged in to your My Vodafone account, select the Services and extras tab, then under Calling options select the See services button. Scroll down and you'll see a toggle for opting in and out of Vodafone IOU.

Opting out of IOU  

  • Text – just text REMOVE to 468 free from your Vodafone Pay as you go mobile
  • Phone – call us on 2345 free from your Vodafone mobile
  • Online – once logged in to your My Vodafone account, select the Services and extras tab, then under Calling options select the See services button. Scroll down and you'll see a toggle for opting in and out of Vodafone IOU.

Once opted out, you'll just pay back what you use – plus service charge – when you top up. You can opt back in at any time.

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