Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • How do I switch between Pay monthly and Pay as you go?

    If you’re on Pay as you go and want to move to Pay monthly – and want a new device and a new number – all you need to do is select your required plan. Then, just dispose of your Pay as you go SIM.

    Please note: your credit cannot be transferred to your Pay Monthly contract.

    If you want to keep your number:

    Pay as you go to Pay monthly (with device) 

    If you’re looking for a new device, you can switch your Pay as you go plan to a Pay monthly one at any time. To do this you need to buy a new Pay monthly plan

    To keep the number you had on Pay as you go:

    1. Head to our keep my number page 
    2. Choose the 'I want to move from Pay as you go to Pay monthly' option
    3. Follow the steps to start the process

    You’ll lose any unused Pay as you go credit when you switch to Pay monthly – so make sure you use it up before you make the move.

    Pay as you go to Pay monthly (SIM-only) 

    You can switch your Pay as you go plan to a Pay monthly one any time. To do this simply select a SIM-only plan – use this link, and you’ll also find some exclusive discounts for existing customers.

    Use this link, and our agents will also process the transfer of your existing number. This can take up to 48 hours, but is usually quicker.

    Pay monthly to Pay as you go 

    If you’ve got a Pay monthly plan and want to switch to Pay as you go, a live chat adviser will be able to help set this up – just start a chat with us. 

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.