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  • How do I activate my SIM?

    Choose what's right for you, and we'll get you up and running in no time.

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    Just joined Pay as you go 

    1. Put your SIM in your device and switch it on – if you need help, find out how to insert a SIM
    2. You’ll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster.
    3. Top up your phone to start using it.
    4. Register for a My Vodafone account to top up faster next time, get VeryMe Rewards and more. Download our free My Vodafone app (for iOS, Android or Huawei) for control on the go.

    Just joined Pay monthly 

    1. Put your SIM into your device and switch it on – if you need help, find out how to insert a SIM
    2. You’ll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster.
    3. If you're transferring your device from another network, you might need to get a Network Unlock Code (NUC) from your old provider to unlock it before you can use it with us.
    4. And finally, complete your registration for My Vodafone to get VeryMe Rewards, manage your extras and more. Download our free My Vodafone app (for iOS, Android or Huawei) for control on the go.

    My SIM is blocked 

    ​Your SIM may be blocked for a few reasons:

    • You've entered your SIM PIN wrong three times

    If you enter your SIM PIN wrong three times, you'll need a Phone Unlock Key (PUK) to unlock it. Find out how to get a PUK to unlock your phone

    • You haven't paid your bill

    You can check if you're up-to-date on your bills and make payments from your My Vodafone account.

    • It's been reported as lost/stolen

    If you've recovered or replaced your SIM, choose My phone was lost or stolen on this page and follow the instructions to unblock your SIM/number.

    My phone was lost or stolen 

    Find out what to do first if your device has been lost or stolen

    Once you tell us your device has been lost or stolen, we’ll block your number. We do this to stop any unauthorised use of your account.

    If you replace your device, you can order a new Vodafone SIM here with a quick chat.

    If you have a replacement device or SIM, there are three things you’ll need to do to start using your account again:

    1. Activate your replacement SIM quickly and easily here using your original phone number. If you can’t log in, use our SIM activation form. You’ll get an email and text message when your SIM is active.

      Then put your new SIM into your phone.

      You’ll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster.

    2. Then, unblock your number and remove any bars that may be protecting your account.
    3. And finally, if you reported your phone stolen and you’ve now got it back, you’ll also need to remove your device from our redlist

    I want to start using eSIM 

    I want to use mobile data for my cellular smartwatch 

    Share your mobile plan with your smartwatch with our quick Get Connected guide.

    Please note: your watch must be a cellular model (not a WiFi-only model) to share your plan.

    If your smartwatch isn’t a model with cellular connectivity, you can still pair it with your phone. Once paired, you’ll be able to use your watch to do things like make and receive calls, but your watch must be near your phone and connected by Bluetooth.

    If you currently have a non-cellular smartwatch, and want to use cellular features, you’ll have to replace your device with a cellular model.

    My SIM doesn't fit or was damaged 

    We use multi-SIM cards – so you can snap out the SIM size you need.

    If your SIM was damaged, you can order a new SIM here with a quick chat.

    I've just upgraded and got a new SIM 

    If your old SIM fits your new device, you can keep using it.

    If it doesn't fit, you need to activate your new SIM:

    1. Log in to My Vodafone to quickly and easily swap your SIM. Or, if you can’t log in, head to our SIM activation form to send a request.
    2. Put your new SIM into your device and switch it on – if you need help, find out how to insert a SIM
    3. You’ll be able to use your phone when it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much faster.

    You can keep using your old SIM and device until you can't make calls, send texts or use data on it − at that point, you'll know your new SIM has been activated.

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    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.