Need some help?

How do I activate my SIM?

Choose what's right for you, and we'll get you up and running in no time.

I've just joined Vodafone on a new contract  

  1. Put your SIM into your device and switch it on – if you need help, find out how to insert a SIM
  2. Wait for your phone to show it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much quicker

If you're bringing your device from another network, you might need to get a Network Unlock Code (NUC) from your old provider to unlock it before you can use it with us.

I've just joined Vodafone on Pay as you go  

  1. Put your SIM into your device and switch it on – if you need help, find out how to insert a SIM
  2. Wait for your phone to show it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much quicker
  3. Top up your phone and make a chargeable call

I've just upgraded and received a new SIM  

If your old SIM fits your new device, you can keep using it.

If it doesn't fit, you need to set up your SIM:

  1. Activate your new SIM online
  2. Put your new SIM into your device and switch it on – if you need help, find out how to insert a SIM
  3. Wait for your phone to show it has signal and the Vodafone symbol – this can take up to 24 hours, but it's usually much quicker

You can keep using your old SIM and device until you can't make calls, send texts or use data on it − at that point, you'll know your new SIM has been activated.

I've just received a replacement SIM as mine was lost or stolen  

  1. Activate your new SIM online
  2. Put your new SIM into your device and switch it on – if you need help, find out how to insert a SIM
  3. Wait for your phone to show it has signal and the Vodafone symbol – this can take up to 24 hours but it's usually much quicker
  4. Remove any bars that may be protecting your account

I've replaced my SIM as mine was damaged or the wrong size for my device  

  1. Activate your new SIM using our online Activate your new SIM online
  2. Put your new SIM in your device and switch it on – if you need help, find out how to insert a SIM
  3. Wait for your phone to show it has signal and the Vodafone symbol – this can take up to 24 hours but it's usually much quicker

We use multi-SIM cards – so you can snap out the SIM size you need.

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