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  • How do I activate and set up a device with eSIM?

    Please note: You must also be on a Pay Monthly contract to use eSIM

    Setting up your smart Phone

    Find out how to activate and set up an eSIM

    Secondary devices

    If you're using an Apple Watch or other eSIM device, you can activate it in My Vodafone:

    1. Go to Account settings
    2. Go to Swap your SIM
    3. Choose your device from the drop-down list
    4. Choose Go to eSIM swap
    5. Type in your eSIM ID number (EID)

    We'll send you an email when activation is complete.

    If you need to order an eSIM, chat to us online.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

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    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.