Need some help?

My mobile device has no signal. What should I do?

If you’re not getting signal on your phone or mobile broadband device, there are a few things you can do to try and fix the problem. 

Check the network status in your area 

We might be doing some planned maintenance or handling an unexpected issue near you. To find out, head to our Network Status Checker 

Restart your device

This will reboot your device’s network connection.

Check your device settings

Your device might be set to a mode that’s interfering with your network connection. Find out how to check the network settings in your device

Check your phone isn’t faulty

If you can, put your SIM in a different device. If this fixes the problem, your device might have a fault.

Use your WiFi to make calls

Find out how to use WiFi Calling. It’s free to set up and it won’t cost you anything extra to use it.  

None of this help?

Start a chat with us. 

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